Support

At Dream Royale Casino, help is only a click away. Our support team is available around the clock to answer questions about your account, deposits and withdrawals, gameplay, or promotions. We keep things personal and approachable — tell us what you need, and we’ll work with you to get it sorted quickly.

How to reach us and typical response times

Live chat: Best for urgent issues like login trouble, pending withdrawals, or in-game questions. Available 24/7, and most chats are answered within a minute so you won’t be left waiting.
Email: For documentation, account verification, or detailed queries, email support@dreamroyale.com . Typical response time is within 12–24 hours, depending on volume.
Phone options: If you prefer phone assistance, request a callback through live chat or email and we’ll advise whether phone support is available in your region and arrange a convenient time.

If you need help with transactions, our team is experienced with crypto and card payments — Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Tether (USDT), Visa, and MasterCard — as well as multiple currencies, including USD, EUR, and GBP.

Quick answers and self-service tools

Before contacting support, check our FAQ for instant answers to common questions like deposit and withdrawal procedures, verification steps, bonus terms, and wagering contributions. The FAQ is designed to give clear, step-by-step guidance so you can resolve many issues without waiting.

Knowledgeable, dependable support for every issue

Whether it’s a question about the 200% + 50 Free Spins welcome bonus (code "WELCOME200"), a billing concern, or a technical glitch on a Real Time Gaming title, our team is trained to handle it. We’ll explain next steps, escalate problems when necessary, and follow up until you’re satisfied. We won’t promise guaranteed outcomes, but we will promise fast, honest help and clear guidance.

If you’re unsure where to start, open the live chat or send an email to support@dreamroyale.com — we’re here to help, day or night.